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    • Can I Email Attendees for a Specific Event?
    • How can I view my Guestlists and check attendance?
    • Recording Online Events
    • I'm changing my Business address
    • Business Community Guidelines
    • How to get more bookings for online events
    • The Dos and Don'ts for online events
    • Adding Notes to a Customer Booking
    • How can I cancel my events in bulk?
    • Using the Description Toolbar in Event Basic Details and Emails
    • How to run a test booking on Baluu
    • How to close your Baluu account
    • How do I delete an instructor/team member?
    • How do I set a minimum age for my event?
    • How to Export Customer Data
    • What video conference platform can I use to host my online events?
    • Can I resend any auto-emails to my customers?
    • Is Baluu GDPR Compliant?
    • How do I add a new event location?
    • How to Hide, Archive or Delete an Event
    • How to Extend Gift Card Expiry Dates?
    • How to Edit Customer Details
    • Invoice Management: Marking as Paid and Cancelling Invoices
    • How to Add a Mandatory Tick Box for Terms & Conditions
    • Why Customers Encounter Errors When Trying to Cancel or Reschedule Events
    • How to Change Your Payout Schedule
    • Where to View Your Bookings and Estimated Earnings
    • How to Change Your Baluu Booking Website Link?
    • How to Update Event Availability?
    • Adding new time slots to existing by appointment availability
    • Time Off (For Appointment-Based Sessions)
    • How to Redeem a Gift Card or Discount Code: Step-by-Step Guide
    • Adding new time slots to existing by appointment availability
    • How to Manually Add an Attendee to a Session in Baluu
    • How do I redeem a gift voucher/gift card?
    • Adding Analytics and Tracking Code
    • How to add or remove guests from a booking
    • How to Review Emails Sent to Your Customers
    • Duplicate Listing
    • How to Manage Notifications in Baluu
    • How to Enable Google and Apple Pay?
    • Search Help
    • Reminders
    • How to Create Bundles V2
    • Setting How Far in Advance Customers Can Book
    • How to Cancel a Booking and Issue a Refund
    • How to Create an Online Event on Baluu
    • How to Use Your Bundle (Customer Guide)
    • How to Update Your Subscription Plan
    • How to Email All Your Customers
    • Introducing the New Basket Function
    • Multi-Date Selection: Allow Customers to Book Multiple Dates in One Purchase
    • How to Change the Email Address Customers Reply To
    • Understanding Min / Max Selection for Add-on Groups
    • Managing Reviews in Baluu
    • Managing Membership Members
    • How to Manually Add a Booking Using a Customer’s Bundle or Membership
    • How to Show Exact Spaces Remaining on Your Class
    • How to Change Payment Details for Private Payments and Invoices?
    • How to Change Ticket Prices for Future Fixed-Date Sessions Without Affecting Existing Dates
    • How to Merge Two Customer Accounts
    • Late Booking Tolerance
    • How to Update the Date, Time or Location of an Existing Term
    • Private Payments/Invoices
    • Rescheduling Bookings
    • How does the Waiting List feature work?
    • How to reschedule my customers from one listing to another
    • How do I refund a customer for a term?
    • Can I refund a customer for a bundle?
    • Can I reduce a customer's bundle?
    • Stripe Connect
    • VAT Reporting and Sales Reports
    • My discount code is not working
    • Add or Edit a Product Delivery Option
    • Using Discount Codes for Offline Payments

Managing Reviews in Baluu

Reviews are a great way to build trust with your customers and showcase the quality of your sessions. Baluu makes it easy to collect, manage, and respond to reviews all in one place.

Where to Find Your Reviews

To view all your reviews:

  1. Go to People

  2. Select Reviews

Here, you’ll see a full list of all reviews left across your sessions. This includes your all-time reviews, making it easy to track feedback over time.

How to Request a Review

If you’d like to ask a customer to leave a review:

  1. Go to People → Reviews

  2. Click Get Review

This will take you to a page with your unique review link. You can share this link directly with your customers to encourage them to leave feedback.

Exporting Your Reviews

You can download all your reviews as a CSV file for reporting or analysis:

  • Go to People → Reviews

  • Click the option to Download CSV

Managing Individual Reviews

Click on any review in the list to open more options. From there, you can:

  • Respond to a review – engage with your customers and show appreciation

  • Remove unwanted reviews – manage inappropriate or incorrect feedback

Enabling Reviews

To learn how to enable reviews and automate review collection through post-event emails, please see this guide:
​
​Managing Reviews and Post-Event Emails in Baluu

Embedding Reviews on Your Website

If you have your own external website, you can showcase your reviews using Baluu’s review widget.
​

Learn how to embed it here:
​
​How to Embed Baluu into Your Website

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