How does the Waiting List feature work?

How do customers join the waitlist?

The waitlist is enabled for all of your events by default.

There are two ways customers can join the waitlist:

1. If customers cannot find suitable dates
   When viewing available sessions, if they scroll to the bottom of the date list, they will see an option to join the waitlist so they can be notified when new dates are added.

   

2. If all dates are sold out
   When all sessions are fully booked, the booking button will be replaced with a Join Waitlist option.

Where can I find my waitlist?

Go to your listing and click Waitlist. There you will be able to see all customers who have joined the waitlist for that particular event.

From this page, you can:

• View everyone on the waitlist

• Send notifications manually

• Remove customers from the waitlist

• Add guests manually yourself

There is usually no need to send notifications manually, as customers on the waitlist are automatically notified whenever you add new dates to that event.