Sometimes your customers need to change the number of people in their booking. For example:

• A customer originally booked 4 tickets, but now wants to bring 3 extra guests.

• Or a customer booked 4 tickets, but one person can’t attend and needs a refund for one guest.

Baluu lets you add or remove guests from a booking. However, changes to the price must be done manually — Baluu does not automatically charge or refund money when guests are added or removed.

How to add guests to a booking

1. Go to your calendar.

2. Open the session where you want to add a guest.

   

3. Select the booking you want to update. Click the three-dot menu and choose “Add Guest.”

   

4. Pick the ticket type, and decide how many guests to add. Then, click 'Save Changes.'

   

Removing Guests:

1. In your calendar open the session where you want to remove a guest.

2. Select the booking you want to update and click 'Remove Guest'

   

3. Choose the guest to remove, and click 'Remove.'

Removing a guest in Baluu does not automatically refund any payment.

To refund money for a removed guest, you must issue a partial refund to the customer manually.