How to add Booking Policies

You can now create both a default booking policy and additional custom policies, allowing you to apply different cancellation or rescheduling rules to specific tickets.

How it works

First, you can set a default booking policy that applies to all your events. Then, you can create additional policies and assign them to specific tickets when needed.

Step 1: Create or manage booking policies

• Go to Settings

• Select Booking Policies

  

Here, you will see your existing policies, including the default one.

• Click Add Booking Policy

• Enter the policy details you can configure how cancellations, refunds, and rescheduling work for customers. Set whether customers can cancel or reschedule their bookings, define refund percentages based on how far in advance they cancel using cancellation tiers, add optional terms and conditions, and choose whether this should be your default policy for all events or a custom policy for specific tickets only.
  

  

• Click Save Changes

If you don’t set it as default, you can assign it manually to specific tickets later.

Step 2: Assign a policy to a specific ticket

• Go to the listing (event) you want to update

• Click Tickets V2

• Either create a new ticket or edit an existing one

  

• Scroll down to Booking Policies

By default, all tickets use the default policy. However, you can change this:

• Select your custom policy from the dropdown

• Click Save Changes

Result

Once assigned, customers who select that specific ticket will see and follow the custom booking policy, instead of the default one. This allows you to offer different terms for different types of bookings within the same event.